Buying a new home is one of life’s big decisions. You are investing not only in your future, but a place you and your family can call home for years to come. Although every care has been taken to ensure there are no problems when you complete, there can occasionally be some minor issues that only become apparent once you have moved in.
You have the keys. What’s next?
Just because your home is now yours doesn’t mean we stop supporting you. On handover, you’ll be given a tour of your home by your Sales Advisor. Your Site Manager will also be available to answer any technical questions. Your Sales Advisor will pop by or give you a call to say hello a few days after completion, and if there are any minor issues, our site team will quickly rectify them for you over the first two weeks. Once the two weeks are up, you’ll be contacted by our Customer Care Coordinator in our Head Office who will introduce herself and make sure you are happy with everything. The Customer Care team will then be your point of contact for the next two years.
Want to find out more about our Customer Care process and what to expect? We’ve given you a flavour here.