…that one of our three Directors will personally check and sign off every home before our customers move in? The fact that we’re a small family business means we’re able to provide a personal service, and our attention to detail and focus on quality runs through everything we do.
Not only do our Directors check our homes before our customers move in, so do our Site Managers and Sales Advisors. This thorough sign off helps us maintain our high standards. What’s more, the fact that our Directors check our homes, coupled with our ability to be agile and feed design changes into our new sites, means we are constantly improving. One reason why we like to call our homes ‘New Homes. Re-imagined.’
For further peace of mind and quality assurance, once customers move in their homes are protected by an LABC new build insurance policy, which covers any defects for a ten year period. The first two years are covered by us, with any queries dealt with by our friendly and efficient Customer Care team, and the remaining eight years are covered by the insurer.