Your new home benefits from a 10 year new home warranty provided by the LABC. It gives your mortgage lender the confidence that your new home is built by a reputable builder and is a condition of your mortgage application.
LABC Warranty is different to your standard building and contents insurance, it provides a structural warranty that covers any possible defects with the build of your home within the first ten years.
Before completion we invite you to a pre-completion appointment so you can walk through your new home. The following guide from the LABC may be helpful to you when walking around your home. Please click here to download.
You will receive information on your LABC Warranty on reservation. Please read everything carefully so you understand what’s included. If you’d like further information you can call the LABC on 0845 054 0505 or speak to your Sales Advisor for further information.
On completion we will give you your LABC homeowners handbook however if you would like to read this before please click here.
During the first two years Skipton Properties’ is responsible for defects in the build. Faults should be reported directly to Head Office via email so that we have a record of your problem.
After the first two years you must speak directly with the LABC to rectify any issues that may arise (please see policy documents for more information)
For further information on the LABC please click here to be directed to their website.
We operate a 24 hours emergency service.
You will be given the details of this when you get the keys to your new home. Please note we deem an emergency to be an uncontrollable leak or total loss of power (loss of power being caused by a fault in your home i.e. not a power cut).
Should a dispute occur regarding a default that is covered by your warranty the LABC will investigate this for you and provide a report.
However if you are not entirely happy with your home or the service you have received from us please get in touch with Customer Care for a copy of our complaints procedure.