News

You’re covered with 24/7 support…

The weekend is upon us. We thought today was therefore the perfect opportunity to formally announce our partnership with Davies 24/7.

Who are they you may wonder? They’re a wonderful team of tradesmen and women who are here to help when our office isn’t open. We understand that you might need help with an emergency at any time of the night, so we’ve teamed up with Davies 24/7 to ensure you are supported 24/7!

What is covered?

Central heating & hot water system ~ no hot water or heating as a result of a breakdown, leak or failure

Failure of internal electrics ~ failure of all sockets or lighting on one or more floors

Drainage ~ Blockages or damage to waste pipes. Blocked bath, sink, toilet or external drainage

Plumbing ~ toilets not flushing, leaks from the toilet, hot and cold-water cylinders/tanks, central heating water pipes

Security ~ Faulty front or back door locks or if your property is not secure

If you’re a homeowner in one of our homes and you’re in the first two years of your LABC warranty you’re covered by Davies 24/7. If you haven’t got this information and would like a full copy of the document, please email us here.

FAQ’s

Q. What constitutes an emergency?

A sudden and unforeseen incident in your home, which immediately:
i) exposes you or a third party to a risk to health or,
ii) creates a risk of loss or damage to your home or makes it uninhabitable

Q. Does this include accidental damage to my property by me or anyone else?
No, this cover is only for emergency breakdown or defect issues only.

Q. How quickly will a Home Emergency contractor get to me?
On average, our contractors will endeavour to be with you within four hours in urban areas and six hours in rural areas.

Q. If one of my toilets is leaking will you carry out a repair?
If you are unable to isolate the leak then we would send a contractor out to you.

Q. One of my toilets is blocked will you carry out a repair?
If you have another toilet in the property and the blockage is not affecting any other
facilities, we would ask you not to use that toilet and contact Skipton Properties on 01535 639620 and select option 4 during normal office hours which are Monday to Friday 8.30am to 5pm to log it as a maintenance issue. However, if it is the only toilet or is affecting your other facilities, we will send a contractor to unblock the pipes or drains.

Q. I have lost my keys! Can you help?
This is not covered.

For more information on snagging process. Please click here.

Skipton Properties’ emergency assistance helpline is administered by Davies Emergency Response, a trading style of Nationwide Property Assistance Limited. Nationwide Property Assistance Limited is authorised and regulated by the Financial Conduct Authority in the United Kingdom – Registered No: 659799. Details about the extent of this regulation by the Financial Conduct Authority are available from us on request.

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*Skipton Properties reserves the right to withdraw this offer at any time for unreserved homes.