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Customer Stories: Phil’s Story

Meet Phil, a homeowner at Kearns Village, Cowpe

Tell us about your experience of buying a Skipton Properties home? 

I often walk around my home with a feeling of gratitude! We feel very lucky to live so close to nature in a wonderful home!

We felt welcomed by the site manager and sales staff from the get go. Michael gave us access before we were actually in contract which was a really nice touch for us and once the Sales Advisor took over the whole process really was a smooth one, we felt very looked after.

I often walk around my home with a feeling of gratitude! We feel very lucky to live so close to nature in a wonderful home! We felt welcomed by the site manager and sales staff from the get go. Michael gave us access before we were actually in contract which was a really nice touch for us and once the Sales Advisor took over the whole process really was a smooth one, we felt very looked after.

We like to think it’s our attention to detail that makes us different! How do you feel about the overall quality of the Skipton Properties build and the customer care you received having moved into your home? 

It was clear to us throughout the build process that this was a high-quality house, and that certainly proved to be true! 

There were inevitable snagging issues to follow but Rosie in the Customer Care team always dealt with any issues in a timely and professional manner, we couldn’t have been happier with the aftercare service we received.

Moving into a more eco friendly home was really important to us, and the insulation properties in a new home really appealed to us because of this. – I’m not sure if he had solar panels installed afterwards? I can’t remember them being in our spec?

Building communities is at the heart of what we do. What does this mean to you?

For the first couple of weeks we really went out of our way to meet different people from the village and the development itself. I actually found myself knocking on our neighboring properties doors soon after we had moved for a chat! Myself and four others are now part of a biking club, which is great considering the hills we are surrounded by!

The community has in fact grown post covid, we have made plans to build and better our surrounding ecology together, it’s really great!

We have the pond area just behind the development and we all really wanted to ensure the people in village know that it is there for them to use too!