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Meet our team – Rosie

Meet our Team – Rosie

As you know our family team is at the heart of our business. As part of our new series we’re introducing the people behind our homes, from the head office team who run the business side of things, to our Sales Advisors, who guide our customers through the process of buying a home from us, to the skilled craftsmen who transform our sites into beautiful new communities across Yorkshire and Lancashire.

Introducing Rosie, our Customer Care Coordinator! Rosie has been with us for nearly 3 years dealing directly with our buyers and the service they receive having purchased a home from us. Rosie’s main focus is our customers and bettering the overall buying experience with our after sales care.

How do you find working for Skipton Properties Rosie? I really enjoy it! The role was predominantly office based when I started and has progressed to visiting sites on a regular basis. I believe this is an important aspect of understanding what is involved with an intricate customer care enquiry and builds trust between myself and the buyer.

What experience do you bring to your role at Skipton Properties? From a young age I have worked in similar customer facing roles and therefore I was excited to be given the opportunity to transfer my knowledge and customer care experience here at Skipton Properties. I certainly believe that experience not only builds trust between myself and the homeowners, but adds to the full customer process having moved into their new home, everyone loves a friendly call or email to check how things are going! Living in a Skipton Properties home myself I feel I have an understanding of the hard work and dedication that goes into each home from start to finish. The modern design, layout and community feel really works for my family life.

What does customer care mean to you? Exactly that…..care! Customer care is of the upmost importance to me, I understand the significance of going one step further to ensure customer satisfaction is met. My end goal? – to maintain our customers satisfaction.

 

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