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Introducing our Sales Advisor, Karen Douglas

Meet Karen, our Sales Advisor (currently) at The Alders in Skipton. Karen makes our customer’s experience a good one! Ensuring the buying process, from initial reservation to move-in day, is as seamless and enjoyable as possible.

What experience do you bring to your role at Skipton Properties? 

I have worked for several developers throughout my time as a Sales Advisor, experiencing many different situations, the good, the bad and the ugly! Some of my 20 years in the industry were even spent in Estate Agency.

What does customer service mean to you? 

The support I offer customers before, during and after they purchase a home from us is everything. To me, customer service means giving them the level of attention they deserve and feel satisfied with and going above and beyond goes a long way.

Our developments are quite unique, and we get a lot of positive comments on the quality of the build itself. I get a real sense of achievement handing the keys over to a new family home 馃檪

You’ve worked in the industry for some time, what keep’s you here? 

The buzz of selling! I love what I do! Matchmaking people to homes and seeing them complete 2 months later, it’s what motivates me! If and when I see my customers in the future they always remember the role I played in such a milestone in their lives!