Complete peace of mind
Your new home benefits from a 10 year new home warranty provided by the LABC. It gives your mortgage lender the confidence that your new home is built by a reputable builder and is a condition of your mortgage application. LABC Warranty is different to your standard building and contents insurance, it provides a structural warranty that covers any possible defects with the build of your home within the first ten years.
What to expect – the first two years
You should receive information on your Warranty from the LABC on completion. Please read everything carefully so you understand what’s included. If you’d like further information you can call the LABC on 0845 054 0505 or speak to our Customer Service team.
During this time Skipton Properties’ is responsible for defects in the build. Faults should be reported directly to Head Office via email so that we have a record of your problem.
Years 3 – 10
After the first two years you must speak directly with the LABC to rectify any issues that may arise (please see policy documents for more information)
We’d recommend you read the following document ‘Protecting your home’ by the LABC, which can be found here.
We operate a 24 hours emergency service.
Please note we deem an emergency to be an uncontrollable leak or total loss of power (loss of power being caused by a fault in your home i.e. not a power cut). If you have an emergency that is out of our Head Office hours (Monday – Friday 8:30am – 5pm) then please call 07793 472568. Please also use this number when it is a bank holiday.
Please note: If we get called out to a problem which is not an emergency there will be a call out charge of a minimum £130
Should a dispute occur regarding a default that is covered by your warranty the LABC will investigate this for you and provide a report.
However if you are not entirely happy with your home or the service you have received from us please get in touch with us for a copy of our complaints procedure.
We would like to add however that since 1986 we’ve only been asked for this once.